Welcome to Gardenhaus Shop’s FAQ section! We’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our friendly customer care team is always happy to help at [email protected].
About Our Products
What types of gardening products do you offer?
We specialize in premium gardening solutions including elevated garden beds, decorative stakes, pest controls, grow light systems, and quality garden tools. Our products are designed for both urban balcony gardeners and backyard enthusiasts who value both function and aesthetic appeal.
Are your products suitable for indoor gardening?
Absolutely! We offer a dedicated Indoor Garden section featuring grow lights, stands, and stylish indoor planters to help you cultivate your green space year-round, regardless of outdoor conditions.
Do you carry organic pest control solutions?
Yes, our Pest & Disease Controls category includes organic options to maintain your garden’s health while being environmentally conscious.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account which allows you to track orders, save favorites, and enjoy faster future checkouts.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify or cancel my order after placement?
We process orders quickly to get your gardening essentials to you promptly. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
What are my shipping options?
- Standard Shipping ($12.95 flat rate): Via DHL/FedEx, arrives in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after dispatch
How long does order processing take?
Most orders are processed and dispatched within 1-2 business days after payment confirmation. During peak seasons (spring/early summer), processing may take slightly longer due to high demand.
Do you ship internationally?
Yes! We ship globally to help gardeners everywhere, though delivery to some Asian countries and remote locations may not be available. International customers are responsible for any applicable customs fees or import taxes.
How will I know when my order ships?
You’ll receive an email with tracking information as soon as your package is on its way. This helps you plan for your gardening essentials’ arrival!
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in original packaging. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Additional Questions
Do you offer seasonal promotions?
Yes! We run special promotions throughout the year, especially aligned with gardening seasons. Subscribe to our newsletter for updates on deals and gardening tips.
Can I get advice on which products are right for my garden?
Our team loves helping gardeners find perfect solutions! Email us at [email protected] with details about your space and gardening goals, and we’ll gladly make personalized recommendations.
Where is Gardenhaus Shop located?
Our headquarters is at 1333 Farragut Street Northwest, Washington, US 20011, where we carefully package each order with the same attention you give your plants.
Happy gardening from your friends at Gardenhaus Shop! 🌱