At Gardenhaus Shop, we take pride in providing premium gardening supplies and tools to help your garden flourish. While we strive for perfection in every product we offer, we understand that sometimes returns or exchanges may be necessary. Our policy is designed to be as green-thumb friendly as our products.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

To ensure the health and safety of all our gardening community, certain items cannot be returned:

  • Pest & Disease Controls (for obvious safety reasons)
  • Grow Light Bulbs (if packaging has been opened)
  • Custom or personalized items
  • Items marked as final sale

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your gardening products:

Step 1: Contact Our Customer Care

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
Email Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear Gardenhaus Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product(s) for return/exchange: – [Product Name], Quantity: [X] – [Product Name], Quantity: [X] Reason: [Please describe] I would prefer: [Refund to original payment method/Exchange for [Product Name]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any special packaging requirements

Step 3: Ship Your Return

Package your items securely and include:

  • Original packaging and all accessories
  • Copy of your order confirmation or packing slip
  • Return authorization number (provided by our team)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 3-5 business days after receiving your return

You’ll receive email confirmation when your refund is processed. Depending on your payment provider, it may take 3-10 business days for the refund to appear in your account.

Damaged or Incorrect Items

If your gardening supplies arrive damaged or incorrect:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damaged/incorrect items and packaging
  3. We’ll arrange for replacement or refund and may provide a prepaid return label

International Returns

For our global gardening community (excluding Asia and certain remote areas):

  • Follow the same return process
  • You’re responsible for any customs fees or return shipping costs
  • Refunds will be issued in USD to your original payment method

Questions?

Our gardening experts are happy to help! Contact us at:

Email: [email protected]
Address: Gardenhaus Shop, 1333 Farragut Street Northwest, Washington, US 20011

We appreciate your trust in Gardenhaus Shop for your gardening needs and strive to make every interaction as pleasant as watching your garden grow.