Shipping Policy

At Gardenhaus Shop, we’re committed to helping your garden thrive with our premium gardening supplies. Our shipping and returns policies are designed with the same care we put into selecting our products.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to Asia and certain remote areas.

Returns & Exchanges

We want you to be completely satisfied with your gardening purchases. If you need to return or exchange an item, please follow these steps:

Eligibility

We accept returns and exchanges within 15 days of receiving your order. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Return Process

Step 1: Contact Customer Care

Email us at [email protected] within 15 days with:

• Your order number
• Product name and quantity
• Reason for return/exchange
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Shipping instructions
• Any special packaging requirements

Step 3: Ship Your Return

Package items securely including:

• Original packaging and accessories
• Copy of order confirmation
• Return authorization number

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
• Exchanges: Shipped within 3-5 business days after receiving your return

You’ll receive email confirmation when processed. Depending on your payment provider, refunds may take 3-10 business days to appear in your account.

Damaged or Incorrect Items

If your items arrive damaged or incorrect:

• Contact us within 3 days of delivery
• Include photos of the damage/incorrect items and packaging
• We’ll arrange replacement or refund and may provide a prepaid return label

International Returns

For our global gardening community:

• Follow the same return process
• You’re responsible for any customs fees or return shipping costs
• Refunds issued in USD to original payment method

Thank you for choosing Gardenhaus Shop for your gardening needs. We’re here to help your garden – and your shopping experience – flourish!