1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is available to users worldwide except in Asia and certain remote areas. You must be at least 18 years old or have parental consent to make purchases.
1.2 Intellectual Property
All content on gardencarenews.com, including text, images, logos, and product designs, is the property of Gardenhaus Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
User Responsibility: You agree not to misuse our website content or attempt to reverse engineer any of our systems.
2. Product Information
2.1 Product Descriptions
We take care to accurately describe our gardening products including:
- Animal Controls and Pest & Disease Controls
- Backyard Habitat and Landscaping Tools
- Decorative Garden Stakes and Flower Supports
- Elevated Garden Beds and Planters
- Grow Light Systems and Indoor Gardening Solutions
However, slight variations in color or size may occur. Product images are for illustrative purposes.
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
3. Ordering and Payment
3.1 Order Process
When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and forms a contract between you and Gardenhaus Shop.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your payment information.
User Responsibility: You warrant that all payment information you provide is accurate and that you are authorized to use the payment method.
3.3 Pricing
All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after your order is placed, we will notify you and give you the option to proceed at the correct price or cancel your order.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays).
4.2 Shipping Options
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
- Free Shipping: For orders over $50 via EMS (15-25 business days)
Delivery times are estimates and may vary due to customs processing.
User Responsibility: You are responsible for providing accurate shipping information. Additional fees may apply for address corrections or reshipments.
4.3 International Shipping
We ship worldwide except to Asia and certain remote areas. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
5. Returns and Refunds
5.1 Return Policy
We accept returns within 15 days of delivery. To be eligible:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase is required
5.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Pest & Disease Controls
- Opened Grow Light Bulbs
- Custom or personalized items
- Final sale items
5.3 Return Process
- Contact us at [email protected] within 15 days
- Receive return authorization
- Ship items back following our instructions
- Receive refund or exchange after inspection
Refunds are processed within 5 business days to your original payment method.
User Responsibility: You are responsible for return shipping costs unless the return is due to our error. Please package returns securely to prevent damage.
5.4 Damaged or Incorrect Items
Contact us within 3 days of delivery with photos of the damage/incorrect items. We will arrange for replacement or refund.
6. Limitation of Liability
Gardenhaus Shop shall not be liable for:
- Any indirect, incidental, or consequential damages
- Delays in delivery beyond our reasonable control
- Improper use of gardening products
- Any third-party actions
Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.
7. Privacy and Data Protection
We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.
8. Governing Law
These Terms shall be governed by the laws of Washington, US. Any disputes shall be resolved in the courts of Washington.
9. Changes to Terms
We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.
10. Contact Us
For questions about these Terms or any other inquiries:
Email: [email protected]
Address: Gardenhaus Shop, 1333 Farragut Street Northwest, Washington, US 20011
Thank you for choosing Gardenhaus Shop for your gardening needs. We’re committed to helping your garden – and your shopping experience – flourish!